- Payment-Related Details
We use Razorpay and PhonePe for processing online payments. Your payment data is encrypted and used only for the duration of the transaction. We do not store your payment details on our servers.
- Eligibility for Refunds
Refunds are available under the following circumstances:
- If the service or product purchased is not delivered or rendered as described.
- If there are significant defects or issues with the product or service that cannot be resolved.
If the cancellation is made within a specified period as outlined in the terms of service.
Refund Process
To request a refund:
- Contact our customer support team at info@evconnex.in with your order details and reason for the refund request.
- Our team will review your request and respond within 7 business days.
- If approved, the refund will be processed within 7-14 business days and credited to your original payment method.
- Non-Refundable Items
Certain items or services may not be eligible for a refund, including:
- Products has any damange,broken or lost parts.
- Services that have already been rendered or used.
- Payment Policy
- Accepted Payment Methods
- We accept payments through:
- Credit/Debit cards
- Net banking
- UPI (Unified Payments Interface)
Payment gateways such as Razorpay and PhonePe
- Payment Security
We ensure that your payment information is protected through encryption and complies with PCI-DSS standards. We do not store your payment information on our servers.
- Payment Confirmation
Upon successful payment, you will receive a confirmation email with your order details. If you do not receive a confirmation, please contact us at sales@evconnex.in
- Failed Transactions
In case of a failed transaction, please try again. If the problem persists, contact our support team for assistance.
