Scope and Application
You will find answers to about our electric vehicles and electric vehicle specialists service and policy. Please feel free to contact us if you don’t get your question’s answer in below.
- Who we are ?
This Privacy Policy is an electronic record drafted in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, as amended from time to time.
The terms “We,” “Us,” “Our,” “Ours,” “EV Connex,” and “EV Connex Automotive Private Limited” refer to EV Connex Automotive Private Limited, registered at NO.124, ARCH ANTHONY NAGAR, KOLLUMEDU, VELLANUR,THIRUMULLAIVOYAL, CHENNAI, THIRUVALLUR,
TAMIL NADU, 600062. The terms “You,” “Your,” and “Yourself” refer to users accessing or seeking to use our platform located at www.evconnex.in or our mobile applications (the “Platform”).
This Privacy Policy is a legally binding document that governs the collection, usage, protection, and sharing of any information you provide when you use our services (“Services”) via the Platform. By using the Platform, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue using the Platform.
- What is our Commitment ?
EV Connex is committed to protecting your privacy. We gather certain types of information to provide, maintain, and improve our Services. This Privacy Policy explains how we collect, use, and share this information.
Information
- How to Collection of Information?
We collect information in various ways, including:
- Voluntary submission of information by you.
- Information requested by you through our Services.
- Communications between you and us.
We collect both Personally Identifiable Information (PII) and Non-Personal Information (NPI).
- Personally Identifiable Information (PII)
PII is information that can identify, contact, or locate a person. This includes, but is not limited to:
- Name, age, gender, photograph, telephone number, mailing address, email address, financial information, and transaction history.
- Driving license and additional address or identity proofs.
- Non-Personal Information (NPI)
NPI does not directly identify you. This includes browser information, usage details, and technologies such as cookies and web beacons.
- Information Usage and Sharing
Our primary goal in collecting information is to provide and improve our Services. We do not sell your PII. We may share your PII with third parties in limited circumstances, such as:
- Processing PII on our behalf.
- Legal compliance and protecting against harm.
- Business transfers.
We may share NPI for analytical purposes.
Links to Third-Party Websites
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.
- Information Security & Retention
We take reasonable measures to protect your information against unauthorized access, loss, misuse, or alteration. However, we cannot guarantee absolute security. We may retain your information even after you discontinue using our Services, as required by law or for legitimate business purposes.
- Force Majeure
We are not responsible for any loss, damage, or misuse of your PII due to events beyond our control, such as natural disasters, acts of government, or unauthorized access to our systems.
Shipping Policy
- Order Processing
- Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: You will receive an email confirmation once your order has been processed. This email will include tracking information.
- Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the delivery location and the size and weight of the vehicle.
- Delivery Estimates: Estimated delivery time is between 5-10 business days after the order has been processed. Delivery times may vary based on the destination and any unforeseen circumstances.
- Shipment Confirmation and Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your shipment.
- Delivery Updates: You will receive updates on the status of your delivery via email or SMS.
- International Shipping
- Availability: Currently, we only ship within India. We are working on expanding our shipping destinations.
- Customs, Duties, and Taxes: The company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
- Inspection: Please inspect your order upon reception. If the item is damaged, defective, or incorrect, contact us immediately to resolve the issue.
- Claims: If you receive a damaged vehicle, please contact our customer support within 48 hours of receipt. We will evaluate the issue and offer a resolution, which may include a replacement or a refund.
Shipping Restrictions
- Remote Locations: Delivery to certain remote or rural locations may take longer than estimated. We will notify you if your delivery is expected to exceed the standard delivery time.
Shipping returns
- To return your product, you should mail your product to: support@evconnex.in
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy & Accuracy
Demo Data Policy
Use of Demo Data
Demo data provided on our Platform is for demonstration purposes only. It is not representative of actual data and should not be relied upon for decision-making.
Data Accuracy
While we strive to ensure the accuracy of demo data, we do not guarantee its correctness or completeness. Demo data is subject to change without notice.
Copyright and Trademark
EV Connex Automotive Private Limited reserves all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo, or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this website (collectively “content”), are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of EV Connex or its suppliers and is protected by Indian and international copyright laws.
All rights, including copyright, in this website, are owned by EV Connex. Any use of this website or its contents, including copying or storing it in whole or part without the permission of EV Connex, is prohibited.
Grievances
If you have any complaints or concerns regarding this Privacy Policy, please contact our Grievance Officer:
Name: Sri. Manoj Kumar VR, Managing Director
Email: manojkumarvr@evconnex.in
Support Email: info@evconnex.in
Governing Law
- This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Chennai.
Updates to the Privacy Policy
- We may update this Privacy Policy from time to time. Changes will be posted on the Platform and take effect immediately. By continuing to use the Platform, you consent to the updated terms.
Partner
- To enable us to provide you with an enhanced and secure user experience, we may enter into contracts with various third-party vendors from time to time. Such engagement may involve sharing your Personally Identifiable Information (PII). To the extent a third party has access to your PII, we will ask them to treat it at least as protectively as they treat personally identifiable information they obtain from their other authorized sources.
Data Security
- To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access. We are committed to protecting your PII in our custody and have taken reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We use encryption at relevant points to protect your data. We have a process for regularly testing the effectiveness of our technical and organizational measures for ensuring the security of the processing.
Use of Cookies
What is Cookies?
This website may place and access certain cookies on your computer and uses them to improve your experience of using the Website. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. You may, if you wish, deny consent to the placing of cookies; however, certain features of the Website may not function fully or as intended. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed.
Types of Cookies We Use
Strictly Necessary Cookies:
Some cookies on our website are essential for enabling you to move around the website and use its features. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance/Analytics Cookies:
Some cookies on our website collect information about how visitors use the website, such as which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. Our website uses Google Analytics cookies. Information collected by these cookies will be transferred to and stored by Google on servers in the USA in accordance with its privacy practices.
Functionality Cookies:
These cookies allow our website to remember choices you make and provide enhanced, more personal features.
Third-Party Cookies:
Our website also allows third parties to download cookies to your device. For example, we sometimes embed photos and video content from websites such as YouTube and Flickr. When you visit a page containing such content, you may be presented with cookies from these websites. You will also see embedded ‘share’ buttons on some of our web pages. These enable you to easily share content through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. These third-party cookies are not under our control. For further information about their use, please visit the relevant third-party website.
How to Control and Delete Cookies
- The majority of web browsers accept cookies, but you can usually change your web browser’s settings to refuse new cookies, disable existing ones, or simply let you know when new ones are sent to your device. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” facility). However, please be aware that if you refuse or disable cookies, some of the website’s functionality may be lost. In addition, disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself from within your browser.
Changes to Our Use of Cookies
- Any changes to our use of cookies for this website will be posted here and, if necessary, signposted from our web pages highlighting any changes.
Links to Other Websites
Our website has links that redirect you to our social networking pages such as Facebook, Twitter, LinkedIn, YouTube, and others that may be added from time to time. Your visits and activity thereon vis-à-vis those portals shall be governed by their own privacy policies applicable for visiting their sites. Please go through their privacy policies to get information on their privacy practices.
Notification of Changes
- EV Connex expressly reserves, at its sole discretion, the right to change this Privacy Policy periodically in the future without prior notice to the Users. Users shall review our Privacy Policy regularly to be sure you are fully updated with our practices and procedures in this area.
User Responsibility, Questions and Updates
- If you have any questions or suggestions about our privacy practices, please feel free to contact us at: info@evconnex.in
